Client Work — International Healthcare · Revenue Cycle Management
Riviera RCM is a specialized revenue cycle management firm with a unique focus: recovering international medical insurance claims for hospitals across the Caribbean and Latin America. With 50+ years of combined expertise between their two principals, the team needed a digital platform that matched their authority in a high-stakes niche.
We built a conversion-optimized website designed specifically for hospital executives — general directors, CEOs, and CFOs — who are evaluating RCM partners. The site establishes immediate credibility, communicates clear differentiators, and guides decision-makers toward a consultation.
Every section of the site was architected to answer the executive's core question: "Why Riviera, and why now?" — with stats, testimonials, a proven case study, and transparent positioning around their exclusive client model and below-market fees.
"This collaboration has significantly reduced the financial risks we previously encountered and streamlined the reimbursement process, leading to faster payment for services rendered."
"Riviera is true to their word, solid in their business dealings, and has exceeded our expectations — outperforming any other partner we have utilized in the past."
A Caribbean hospital treated a U.S. patient during the COVID-19 pandemic. Despite a valid Guarantee of Payment from the patient's U.S. insurer, a $260,000+ claim went unpaid for over four years — with zero response from the carrier. After engaging Riviera RCM, the full balance was recovered in 39 days through coordinated escalation and strategic communication across multiple insurance company departments. This case study anchors the site's proof of performance.